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Filter, track, tag and categorize. Even store unique data with Custom Fields.
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We’re one of the only help desk software services that give you the choice between keeping your data on your own servers or storing it in our cloud.
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Learn More About HelpSpot CloudInstall HelpSpot on your own servers. You have complete control.
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The foundation of everything else. We're there for you every step of the way.
That's a question you'll never ask again. Every ticket is clearly marked with who's responsible for it.
We'll let you know when someone else is viewing or responding to the ticket you're viewing so you don't duplicate effort.
All the data you enter into HelpSpot or that is captured can be filtered into custom views.
Help desk software works best when everyone on the team has an account. Unlike other solutions our pack based pricing makes including secondary stakeholders affordable.
Build out your support documentation directly in HelpSpot and easily link to knowledge articles when replying to customer emails.
If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.
Customer Quote
Director of Customer Service
Warner Music Group
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About Warner Music Group
Customer Since: 2012
·
Agents: 60
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Tickets Answered: 1,000,000+